Cancellation and Refund

Cancellation and Refund



We intend to keep our customers happy and content with our products at all times however if due to any reason you wish to Cancel your order , we offer you full refund provided cancellation is done within 12 hours of placing the order or before its dispatch whichever is earlier.

An order that has already been dispatched and in transit can not be cancelled.

Please keep note of the delivery date and Track your order using Veda Track My Order to know exact status of your Veda Order.

If you face any delays in receiving your order, please chat with our Veda Live Support or email at help@vedaessence.com.

In case you receive a tampered or damaged package containing your order, please report to help@vedaessence.com or Veda Live Support.

Refund is only applicable in case of damaged/defective unused product. Any such damaged/defective products must be reported to help@vedaessence.com within 12 hours of delivery of product to you with a copy of the original invoice /order receipt.

Veda Essence is not responsible for Any damage or tampering to products after delivery and will not entertain any refunds or returns for such products.

No Refund , No Return is applicable on any used, opened or a sale products.

Out of Stock / Pre-Order facility

We strive to offer you a wide range of natural hand made skin products however if at any time you can not find your favourite Veda product you may book it via our Pre-Order feature. Pre-Order not only books the best selling and your favourite Veda products but also offers you a discount of 5% on overall bill amount.

To know more about back order of any specific Veda product please write to backorder@vedaessence.com.

 

 


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